Please make sure you've followed the setup and troubleshooting guides, especially if you're having trouble setting up Jaadu to connect over 3G.

Also, read these frequently asked questions and answers (including how to find your Jaadu VNC Connect log).

Note: The issue with Encryption support on Snow Leopard has been fixed -- please upgrade to Jaadu VNC v3.0.1.

For all other queries, please email support @ JaaduVNC.com, and be sure to send in the Jaadu VNC Connect log if you're having problems connecting externally.